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Owens and Xley Consults Recent Job Opportunity

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Owens and Xley Consults – Our client, a reputable company is looking for suitably qualified candidates to fill the position below:
Job Title: SPA Operations Manager
Location: Lagos

The Function of the Role

  • A beauty studio operations manager oversees all staff, budgets, and operations of the business.

Key Responsibilities

  • Oversee daily studio operations
  • Supervise staff to ensure that staff actively carry out their roles
  • Ensure strict compliance and monitoring of organizational rules, policies and standards
  • Prepare daily sales reports
  • Ensure all beauty treatments/services meet the company’s standards
  • Ensure the business environment is properly cleaned at all times
  • Ensure that the work stations are properly maintained and are clean at all times
  • Arrange for regular maintenance services for all equipment
  • Supervise cleaning and check at timely intervals
  • Update and uphold company’s policies as required
  • Handle and resolve all clients’ complaints
  • Reconcile payments received with sales officer

Requirements
Educational Qualification:

  • B.Sc/BA; M.Sc/MA is a plus.

Experience:

  • 4 years’ experience as a Manager or similar executive role
  • Experience in the beauty industry is a plus

Skills and Abilities:

  • Highly analytical, driven and focused.
  • High level of professionalism;
  • Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
  • Experience in planning and budgeting
  • Must have knowledge of business process and functions (finance, HR, procurement, operations, etc.)
  • Strong analytical ability
  • Must have outstanding organizational and leadership skills
  • Problem-solving aptitude
  • Good written and verbal communication skills
  • Must have sound judgment
  • Must pay great attention to detail
  • Must be service minded.
  • Must present herself and act in a manner that is appropriate in order to protect the organization’s image and reputation at all times.

Job Title: SPA Customer Service Officer
Job Code: OX/CS/SLT/006
Location: Lagos

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Proximity to the Island
  • Minimum of HND/B.Sc or its equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.

 

To Apply

Interested and qualified candidates should send their Resume to: recruitment@owensxley.comusing the “Job Title” as subject of the email.

 

Application Deadline: 26th July, 2019

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